Q- Can I contact someone by phone?
A- Yes you can. The Toll Free Number in the US is 1-877-353-7297. Internationally please call 1-(952) 646-5331. The phone number is available 24 hours per day, 7 days a week.
Q- Can I place an order over the phone?
A- Yes you can. Just call the same phone numbers mentioned above. There is a $3 fee for orders placed over the phone.
Q- What forms of payment do you take?
- Credit Card:
Visa, Mastercard, American Express, Discovery, Visa Check Card, Eurocard and MasterMoney.
- Paypal, Google Checkout
- Bank/Wire Transfer
- Check/Money Order
- Credit Card by Fax
- Invoice
Q- When will I receive my software?
A- If you pay by Credit Card, PayPal or Google Checkout, you will be able to download the full version immediately. You will receive a download link and a serial number when you reach the final checkout page (just after you enter you payment). You will also receive an email with the same information.
If you decide to pay by any other method, you order will be delivered as soon as payment is received.
Q- Can I lookup my order?
A- Yes you can. Just follow the link below:
Q- What should I do if I have a problem when placing my order? (e.g. I lost my Internet connection)
A- If you have completed your order you should still receive your order info by email. If not, go to the Order Search Form mentioned above, and see if you can find your order there. If you still can't find it, contact Tech Support by filling the Support Form ,or contact customer service at 1-877-353-7297 (US), 1-(952) 646-5331 (Internationally).
Q- Can I have more details on how the payment methods work?
Credit Card: On the checkout page you will be asked for your credit card information. We currently accept Visa, Mastercard, American Express (USD only), Discover (USD only), Visa Check Card, Eurocard and MasterMoney. All orders are processed in real time and upon completion an email will be sent to you as confirmation of your purchase. This option is recommended for the fastest delivery of your order. For all other options you will not receive your order until we have received payment.
Bank/Wire Transfer: On the checkout page there will be a summary of your order details - product, pricing, fees and applicable taxes. Depending on your location, once you click "Place Your Order" you will either be provided with payment instructions on your monitor or you will be advised that an invoice will be postal mailed to you. European customers who receive an invoice by postal mail may use the invoice to pay by bank/wire transfer or GIRO.
Please note : Depending on your location, this option will either provide you with payment instructions on your monitor or an invoice will be sent to you via post in the next 5-6 business days. Upon receipt of funds an email will be sent to you as confirmation of your purchase.
Check/Money Order: On the checkout page there will be a summary of your order details - product, pricing, fees and applicable taxes. Once you click "Place Your Order" payment instructions will be presented to you on your monitor.
Please note : With this option you will need to send a check or money order to the address listed on the final page. Your registration will not be complete until funds have been received.
Fax - Credit Card: On the checkout page there will be a summary of your order details - product, pricing, fees and applicable taxes. Once you click "Place Your Order" payment instructions will be presented to you on your monitor.
Please note : The fax number will be presented at the bottom of the final page. Once we receive your completed information we will process the order as soon as possible.
Invoice: On the checkout page there will be a summary of your order details- product, pricing, fees and applicable taxes. Once you click "Place Your Order" payment instructions will be presented to you on your monitor.
Please note : After you submit your order a printable invoice will be displayed in your web browser. After printing the invoice, you will then use it to remit payment to the address given on the invoice.
PayPal: You'll be fowarded to the PayPal payment page. Orders are payable to SVT Systems. As soon as you complete the payment, you will receive the download instructions + registration info.
Please note : You do not need to have a PayPal account to make use of this option. PayPal will also allow you to pay using a credit card. Payment must be submitted within 24 hours, or your order will be canceled.
Google Checkout: You'll be fowarded to the Google Checkout payment page. Orders are payable to SVT Systems. As soon as you complete the payment, you will receive the download instructions + registration info.
